Lusso Clean – Policies & Service Agreement ( Residential)

Effective Date: January 1,2025

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Thank you for choosing Lusso Clean as your trusted cleaning service provider. Our mission is to deliver high-quality, reliable, and safe cleaning services for every client. To ensure a professional experience for all parties involved, and to protect the health, safety, and legal interests of both our clients and staff, we have established the following policies.

These policies are designed to clearly outline expectations, minimize misunderstandings, and maintain a secure working environment. By booking with Lusso Clean, you agree to these terms in full.

 

 

1. Purpose of These Policies

These policies exist to create clear communication between Lusso Clean and our clients so that services are carried out smoothly and professionally. By setting expectations in writing, both parties can avoid misunderstandings that may otherwise lead to disputes. Our policies also safeguard the safety and well-being of our employees while ensuring clients receive consistent, high-quality results. We want every client to feel confident that their property and privacy are respected, and that our team members are protected in their workplace.

It is important that clients take time to review this agreement before booking a cleaning service. If anything is unclear, our support team is always available to explain or clarify individual policies. By doing so, we create a mutual understanding that allows us to deliver the highest standard of service in a safe, fair, and respectful environment. These policies are not designed to be restrictive but rather to promote transparency, accountability, and trust in every interaction.

 

 

2. Non-Solicitation Agreement

All Lusso Clean staff are hired or contracted directly through our company, and we make a significant investment in recruiting, training, and supporting them. For this reason, clients are strictly prohibited from soliciting, hiring, or attempting to contract with Lusso Clean employees for private jobs outside of our company. This includes offering personal cleaning jobs, requesting personal contact information such as phone numbers, or trying to bypass Lusso Clean to arrange independent services.

Violating this agreement undermines our ability to fairly employ and retain staff, and it also creates potential legal risks for both the employee and the client. To protect our company, employees, and the integrity of our client relationships, any attempt to privately hire a Lusso Clean cleaner will trigger a liquidated damages fee of $100,000. This amount represents the financial loss associated with recruitment costs, staff training, and lost business opportunities caused by such actions.

This policy is not intended to be harsh but rather to ensure fairness and protect the long-term stability of our business. It allows us to invest in our employees with confidence, knowing they are safe from solicitation, while ensuring clients always receive vetted, insured, and professional service. By agreeing to this policy, clients commit to respecting Lusso Clean’s business structure and professional boundaries.

 

 

3. Weapons & Firearms Policy

For the safety of our staff and in compliance with workplace safety standards, all weapons—such as firearms, knives, and other dangerous objects—must be properly secured prior to the start of a cleaning appointment. Having unsecured weapons in a home poses an unacceptable risk to our team, as even the appearance of a visible or loaded weapon can create a hazardous and intimidating environment.

Client Responsibilities: All firearms must be stored in a locked safe or secured cabinet before the appointment begins. Ammunition should always be stored separately from weapons to further minimize risks. Any concealed carry weapons must not be left in plain sight or placed in areas where cleaners may come into contact with them. Weapons should never be left loaded or unsecured in any space where cleaning is scheduled to take place.

Enforcement: If a Lusso Clean employee encounters a visible or unsecured weapon during service, they are instructed to stop work immediately and notify management. For safety reasons, the appointment may be canceled without refund, as our staff’s safety always comes first.

Liability Disclaimer: Our cleaners are never authorized to handle, move, or store weapons under any circumstances. Lusso Clean accepts no responsibility for accidents or incidents caused by unsecured weapons left on-site. By booking with us, clients agree to fully comply with this policy to protect both our staff and their own households.

 

 

4. Elderly & Vulnerable Client Safety Policy

Lusso Clean recognizes that some of our clients may be elderly, living with disabilities, or otherwise vulnerable, and we are committed to treating these individuals with dignity and care. Our services are always performed with respect, patience, and consideration for their specific needs.

To maintain a safe and comfortable environment, clients or caregivers should provide any special instructions in advance. For example, if there are medical devices, mobility aids, or areas that require special attention, this information must be shared so our cleaners can avoid disrupting or damaging them. Our staff will not rearrange or move essential equipment unless explicitly requested by the client or caregiver.

In situations where clients may have dementia, memory loss, or other cognitive conditions, we require that a responsible party be present during the service. This prevents confusion, anxiety, or distress that might occur if a client feels uncertain about the presence of unfamiliar people in their home.

Our goal is always to provide a safe, respectful, and professional service that never compromises the comfort or security of vulnerable individuals. By following this policy, we help ensure that every cleaning session supports—not disrupts—the well-being of our clients and their households.

 

 

5. Pets & Animal Policy

While we appreciate that pets are an important part of many families, they can sometimes pose challenges during a cleaning service. To keep both our staff and your animals safe, pets must be secured throughout the duration of the appointment. This is especially important for animals that may become anxious around unfamiliar people, cleaning equipment, or loud noises.

Aggressive pets must always be crated, kenneled, or confined to a separate room to avoid any risk of bites, scratches, or accidental harm. For friendly pets, clients should still ensure that they are not underfoot, as vacuum cords, mops, and other tools may cause tripping hazards. Lusso Clean staff are trained to work efficiently, but animals roaming freely can slow down the process or create safety concerns.

We also want to clarify that our standard cleaning service does not include pet waste removal beyond what is considered normal housekeeping. Excessive fur buildup, urine stains, or feces must be booked as an add-on service. If cleaners encounter undisclosed messes of this nature, additional cleaning fees may be charged to cover the extra time and sanitation required.

This policy is designed to protect both parties. Clients can rest assured that their pets will not be mishandled, and our staff can focus on their work without unnecessary risks. By securing pets in advance, you help us create a safe and efficient cleaning environment for everyone involved.

 

 

 

6. Biohazard & Health Risk Policy

The health and safety of our team is one of our highest priorities. For this reason, Lusso Clean does not provide services in environments that contain biohazardous or unsafe conditions. These include but are not limited to blood, bodily fluids, medical waste, insect infestations, animal feces beyond normal cleaning, or deceased animals. Such conditions not only put our cleaners at risk but also require specialized training and equipment outside the scope of standard residential or commercial cleaning.

If our staff arrives at a property and discovers biohazardous conditions, work will stop immediately, and management will be notified. The appointment may be canceled for safety reasons, and the client may be charged a biohazard surchargedepending on the severity of the situation. For example, insect infestations incur a surcharge of $600, while homes with deceased animals incur a surcharge of $1,000. These surcharges reflect the additional risk, protective gear, and sanitation measures necessary in such environments.

Clients are expected to disclose known hazardous conditions before booking. Failure to do so may result in forfeiture of the deposit, cancellation of services, and potential refusal of future bookings. Lusso Clean reserves the right to refer clients to specialized biohazard remediation services if conditions fall outside of our expertise. This ensures both staff and clients remain protected at all times.

 

 

7. Clutter & Home Condition Policy

To deliver efficient and thorough cleaning, our staff must be able to access floors, counters, and other surfaces safely. Excessive clutter, hoarding conditions, or blocked pathways can slow down the cleaning process and create safety hazards such as tripping or falling. For this reason, clients are required to provide an accurate description of their home’s condition when booking. This helps us schedule the appropriate amount of time, assign the right number of staff, and ensure the correct pricing for the level of work required.

If cleaners arrive and find the property to be in a condition significantly worse than described, an inconvenience fee of $50 may apply. This fee covers the disruption to scheduling, as well as the extra time required to adjust services on-site. In extreme cases where cleaners cannot safely access surfaces or complete tasks due to clutter, Lusso Clean reserves the right to cancel the appointment immediately without a refund.

This policy is not designed to penalize clients but rather to maintain fairness and ensure staff safety. By being honest about the home’s condition at the time of booking, clients help us prepare properly and avoid unnecessary issues. Our ultimate goal is to provide the best results possible, and accurate information allows us to deliver on that promise effectively.

 

 

8. Cancellation & Rescheduling Policy

We understand that life happens, and schedules can change. However, last-minute cancellations and reschedules create significant disruptions for our staff, who depend on consistent scheduling for their livelihood. To balance flexibility for clients with fairness to employees, Lusso Clean requires a non-refundable $50 deposit at the time of booking. This deposit secures the appointment and compensates for the administrative costs of scheduling.

If a client wishes to reschedule, they must request the change at least 24 hours in advance. The rescheduled appointment must occur within four weeks of the original booking to remain valid. If the client cancels entirely, the deposit will be forfeited. Cancellations made less than 24 hours before the appointment will result in the client being charged the full service fee, as the cleaner’s time cannot be reallocated on such short notice.

This policy ensures that both clients and staff are treated fairly. Clients who provide adequate notice will retain flexibility, while cleaners are protected from the financial hardship caused by sudden cancellations. By respecting this policy, clients help us maintain a sustainable, professional cleaning service that supports both customers and staff.

 

 

9. Additional Services & Hourly Extensions Policy

Lusso Clean understands that sometimes clients may need more than originally booked. If additional services such as extra rooms, deep cleaning, or organizing are requested during the appointment, they will be billed at our standard hourly rate. All requests must be approved by management to ensure fair pricing, scheduling, and staff availability. This helps us maintain consistency and prevents misunderstandings about service scope and charges.

If Lusso Clean underestimates the time required to complete the originally booked service, we will cover the additional time at no extra cost to the client. However, if the request for extended time comes from the client due to unbooked add-ons, the additional hours will be billed accordingly. For example, if a client booked a standard cleaning but then requests refrigerator deep cleaning and closet organization, these services would be considered extra and charged by the hour.

This policy ensures transparency and fairness. Clients are never charged for mistakes in time estimation on our part, but at the same time, cleaners are fairly compensated for the extra work requested. Clear communication about services at the time of booking is encouraged, but we remain flexible to accommodate client needs whenever possible.

 

 

10. Payments, Deposits & Late Fees Policy

To secure all bookings, Lusso Clean requires a $50 deposit at the time of scheduling. This deposit is non-refundable and ensures that our cleaners’ schedules are respected. The remaining balance will be charged automatically after the service is completed, using the card provided at booking. Clients are expected to ensure that valid payment information is on file to avoid delays or additional fees.

If a payment fails, a $25 late fee per day will apply until the balance is paid in full. Continued non-payment may result in collection efforts or legal action, as unpaid invoices directly impact our employees’ wages and company operations. Clients who repeatedly fail to pay may also be removed from Lusso Clean’s service list.

We accept most major credit and debit cards for convenience and security. Cash payments may only be made if pre-approved by management. By booking with Lusso Clean, clients agree to fulfill all payment obligations promptly. This policy ensures fairness to our staff, allows us to keep services affordable, and maintains the trust necessary for long-term client relationships.

 

 

 

11. Client & Employee Boundaries Policy

Lusso Clean maintains a zero-tolerance policy regarding inappropriate interactions between clients and staff. Our cleaners are professionals who deserve to work in a safe and respectful environment free from harassment or uncomfortable situations. Clients must refrain from making inappropriate comments, gestures, or physical contact. Even seemingly harmless flirtation or joking can create an unsafe atmosphere and will not be tolerated.

Additionally, discussions about sensitive topics such as politics, religion, or personal matters should be avoided, as these can lead to unnecessary tension or discomfort. Clients must also never offer alcohol, controlled substances, or personal gifts to staff members, as this may compromise professionalism. By booking with Lusso Clean, clients agree to treat employees with the same courtesy and respect they would expect in return.

Violations of this policy will result in the immediate termination of services without refund and possible permanent removal from our client list. In serious cases, legal action may also be considered. This policy protects both parties and ensures that services are provided in a professional, safe, and respectful environment.

 

 

12. Security & Access Policy

To provide seamless service, clients may choose to provide Lusso Clean with keys, entry codes, or alarm instructions. It is the client’s responsibility to ensure that all access information is accurate, functional, and up to date. Our cleaners are scheduled based on precise timeframes, and delays due to access issues can disrupt the entire day’s appointments.

If a lockout occurs due to incorrect information, expired codes, or missing keys, Lusso Clean is not responsible for missed services or rescheduling delays. We strongly recommend that clients test codes and provide clear written instructions prior to the scheduled cleaning. If you prefer to be home during the service, please ensure that you are available at the scheduled time to allow entry.

All client-provided access information is treated with the highest level of confidentiality. Employees are trained to safeguard codes, keys, and entry instructions, and they are contractually bound not to misuse this information. By following this policy, clients help us deliver efficient, secure, and reliable service every time.

 

 

13. Liability & Damage Policy

Lusso Clean takes all reasonable precautions to protect your home and belongings during service. However, we are not liable for damage resulting from pre-existing conditions, such as loose fixtures, improperly secured shelves, or items that were already broken, cracked, or unstable. Similarly, we cannot be responsible for fragile or valuable items that were not disclosed or secured prior to cleaning.

Clients are strongly encouraged to store or secure delicate items such as heirlooms, glass décor, or unstable artwork before service begins. Our cleaners are instructed never to handle weapons, rare collectibles, or items that may carry high replacement value unless specifically directed by the client. If damage does occur, Lusso Clean will investigate the situation promptly and in good faith to determine whether compensation or repair is appropriate.

This policy ensures fairness to both clients and staff. By understanding and acknowledging the natural limitations of liability, clients can help create an environment where cleaners can focus on providing high-quality service without unnecessary risk. Our goal is always to respect and protect your property while delivering excellent cleaning results.

 

 

14. Safety & Emergency Procedures

The safety of our cleaners is non-negotiable, and Lusso Clean has clear protocols in place for emergencies. If staff encounter unsafe conditions—such as fire hazards, gas leaks, unsecured weapons, aggressive pets, or exposed electrical wiring—they are instructed to stop work immediately and report the situation to management. In such cases, service may be suspended or terminated without refund, as the risk to staff cannot be ignored.

If an emergency arises during service (such as medical distress, fire, or other unexpected events), cleaners will follow standard safety protocols, including contacting emergency services if necessary. Our staff is trained to prioritize human safety above all else and will not attempt to manage situations outside of their professional training.

Clients are responsible for maintaining safe conditions in their home prior to and during the appointment. By booking with Lusso Clean, clients agree to disclose any known hazards in advance. This policy protects both staff and clients by ensuring clear procedures are followed when unexpected emergencies occur.

 

 

15. Refusal of Service Conditions

Lusso Clean reserves the right to refuse or terminate service if conditions are deemed unsafe, unsanitary, or inappropriate. Examples include unsecured weapons, aggressive pets, hazardous biohazards, or abusive client behavior. If cleaners feel threatened, disrespected, or unsafe at any time, they are authorized to leave the property immediately and report the incident to management.

No refunds will be issued if services are refused or terminated under these circumstances. This is because staff time, travel, and scheduling have already been allocated. Clients who repeatedly violate this policy may be permanently barred from booking with Lusso Clean in the future.

This policy exists to protect the dignity, safety, and well-being of our staff, while also ensuring that services are conducted in a professional environment. By respecting this agreement, clients help us maintain fairness, safety, and professionalism for all parties involved.

 

 

16. Complaint Resolution & Customer Support

Lusso Clean values open communication and strives to resolve client concerns as quickly and fairly as possible. If you are unsatisfied with any aspect of your service, you must notify us within 24 hours of service completion so that we can properly investigate and address the issue. This time frame ensures that the matter is fresh, accurate, and can be reviewed effectively.

Complaints can be submitted through phone, email, or our online support portal. Once a complaint is received, management will review the situation, speak with the assigned cleaner if necessary, and propose a resolution. Resolutions may include a complimentary touch-up, partial refund, or credit toward a future service depending on the circumstances.

We encourage clients to be specific when describing their concerns so that we can resolve the matter efficiently. Our goal is always client satisfaction while maintaining fairness to our employees. By reporting issues promptly, you help us continuously improve and uphold the high service standards that define Lusso Clean.

 

 

17. Confidentiality & Privacy Policy

At Lusso Clean, we take client confidentiality very seriously. All personal information, including addresses, gate codes, and alarm details, is used strictly for the purpose of delivering scheduled services and will never be sold, shared, or disclosed to unauthorized third parties. Employees are trained on data privacy and are contractually obligated to protect client information at all times.

We strongly recommend that clients store private documents, financial records, and sensitive materials before their appointment. This reduces unnecessary exposure and ensures complete peace of mind. If our cleaners encounter personal or confidential items, they are instructed to leave them undisturbed and report their presence to the office if necessary.

This policy is in place to build trust and provide reassurance that every interaction with Lusso Clean is handled with discretion. By booking with us, you can feel confident that your home and private information remain protected. Respect for privacy is one of our core values and a fundamental part of our service.

 

 

18. Photo & Marketing Policy

Lusso Clean may occasionally take before-and-after photos of cleaned areas for quality control and documentation. These photos allow us to track performance, train staff, and ensure that service standards are consistently met. Photos taken for internal use will never be shared outside the company without client consent.

If clients agree in writing, Lusso Clean may also use photos for marketing purposes, such as on our website, social media platforms, or promotional materials. In these cases, we will ensure that identifiable features such as personal belongings, documents, or faces are not included. Clients have the right to decline participation in any marketing use of photos.

This policy is designed to balance transparency, quality control, and respect for privacy. By default, photos are kept internal unless explicit permission is granted, allowing clients full control over how their property is represented. Clients who prefer not to have photos taken may opt out by informing us before the service begins.

 

 

19. Valuables & High-Value Item Policy

Clients are responsible for securing all valuables prior to their cleaning appointment. This includes items such as jewelry, cash, small electronics, watches, collectible items, and other personal possessions that could be easily moved or misplaced. Lusso Clean’s staff is focused solely on cleaning tasks and will not assume responsibility for monitoring valuables.

We encourage clients to place high-value or fragile items in a locked drawer, safe, or secure storage area before the appointment. If valuables are found in plain sight during cleaning, our staff will avoid moving them and will instead clean around them. Should cleaners encounter misplaced valuables, they are instructed to leave them where found and notify management for documentation.

Lusso Clean assumes no liability for lost or missing items that were not properly secured before service. This policy ensures clarity and fairness, protecting both the client and the staff. By securing valuables, clients can enjoy greater peace of mind while our team focuses on delivering excellent cleaning results.

 

 

20. Insurance & Coverage Policy

Lusso Clean maintains liability insurance to protect both our company and our clients in the rare event of accidental property damage caused by our staff. This coverage ensures that genuine accidents are addressed promptly and professionally, giving clients confidence in the quality and security of our services.

However, our insurance does not cover items that were already broken, improperly installed, or structurally unsound prior to cleaning. Fragile or delicate items not disclosed to Lusso Clean before service may also fall outside of coverage. For example, if a glass item is cracked and collapses while being dusted, or if a shelf falls because it was improperly secured, our insurance will not cover replacement or repair.

If a client wishes to file a claim, written notice must be submitted promptly with photos and documentation. Lusso Clean will review the claim in good faith and, if necessary, forward it to our insurance provider. This policy ensures fairness and accountability while protecting the long-term trust between our company and clients.

 

 

21. Breakage & Damage Procedure

Although our cleaners are trained to handle your property with care, accidents can happen. In the rare event that an item is damaged during service, the cleaner is required to report the incident to management immediately. The client will then be notified as soon as possible, and a detailed accident report will be completed to document the situation. Photos may also be taken for reference.

Clients must report any concerns about damage within 24 hours of service completion in order for a claim to be considered. This time frame allows us to investigate quickly while details are fresh and ensures that the incident can be properly assessed. Lusso Clean reserves the right to repair or replace damaged items at our discretion, depending on the situation.

Claims reported outside of the 24-hour window will not be eligible for review, as delays may create uncertainty about the cause. This policy ensures a fair and transparent process for both the client and the company. Our goal is always to resolve issues in good faith and maintain trust with our clients.

 

 

22. Entry & Lockout Policy

It is the client’s responsibility to ensure that Lusso Clean has access to the property at the scheduled appointment time. Access issues such as missing keys, incorrect codes, or unavailability of the client to open the door create delays that impact both the cleaner’s schedule and other clients.

If cleaners cannot access the property within 15 minutes of arrival, the appointment will be canceled, and a lockout fee of $100 will be applied in addition to the forfeiture of the deposit. This fee covers the wasted time, lost wages, and travel costs associated with the failed appointment. Rescheduling may be available at an additional charge, but availability is not guaranteed.

To avoid lockouts, clients should double-check that entry instructions are accurate and up to date. If you plan to be away during the appointment, please provide valid keys or codes in advance. This policy ensures fairness and efficiency for both staff and clients while keeping schedules on track.

 

 

23. Health & Safety for Staff

Lusso Clean is committed to protecting the health and safety of its employees, and our staff are trained to follow strict safety guidelines while on the job. Cleaners will never be asked—or permitted—to use unsafe chemicals, lift heavy items exceeding 30 pounds, or climb ladders taller than two steps. These limitations exist to reduce the risk of injury and ensure compliance with workplace safety standards.

Our staff are also prohibited from working in homes with unsafe or hazardous conditions unless such conditions were disclosed in advance and special arrangements were made. Examples include exposed wiring, mold infestations, or unsanitary biohazards. In such cases, cleaners are instructed to stop work immediately and notify management.

This policy protects both employees and clients by ensuring that cleaning tasks are performed safely, professionally, and without unnecessary risks. By maintaining safe working conditions, clients help us retain motivated and reliable employees who can provide the high-quality service they deserve.

 

 

24. Child Safety Policy

For liability and safety reasons, children must remain under adult supervision during cleaning appointments. Our staff are not trained or authorized to provide childcare, and it is not part of their responsibilities. Leaving children unsupervised while cleaners are working creates potential risks, including accidental chemical exposure, tripping hazards, or injuries involving cleaning equipment.

If a child is found to be left unattended during a service, cleaners are required to notify management immediately. Depending on the situation, the service may be paused or canceled without refund to protect the child’s safety. Parents or guardians are expected to ensure that children remain supervised and out of active cleaning areas whenever possible.

This policy is designed to safeguard both children and staff while maintaining a safe, professional work environment. By following these guidelines, clients help create a space where services can be completed efficiently and without unnecessary risk.

 

 

25. Service Guarantee

Lusso Clean takes pride in delivering consistent, high-quality service. To ensure client satisfaction, we offer a 24-hour service guarantee. If you are not satisfied with your cleaning, you must report any concerns within 24 hours of service completion. We will then schedule a complimentary touch-up to address any missed areas.

Requests made after this 24-hour window will be treated as a new service and billed accordingly. This time limit ensures fairness and helps us verify concerns accurately while conditions remain unchanged. Please note that our guarantee does not apply to new messes created after cleaners have left, as these are outside of our responsibility.

Our goal is to ensure every client feels valued and confident in choosing Lusso Clean. By reporting issues promptly, we can respond quickly and ensure that your home or business receives the attention it deserves.

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26. Force Majeure Clause

Lusso Clean shall not be held liable or responsible for delays, cancellations, or failure to perform services due to events beyond our reasonable control. These circumstances may include severe weather conditions, natural disasters, power outages, acts of government or public authority, civil unrest, or health-related restrictions such as pandemics. Such events are considered “force majeure” and make it impossible or unsafe for us to complete scheduled services.

In the event of a force majeure situation, Lusso Clean will notify affected clients as soon as possible and reschedule the appointment at the earliest available time. No additional penalties or charges will apply in these circumstances, as both the client and company are equally impacted by the disruption.

While these events are rare, this clause provides clarity and fairness in situations where neither party has control. Our commitment remains to reschedule promptly and minimize inconvenience while keeping safety as the top priority. By agreeing to this policy, clients acknowledge that certain situations fall outside of Lusso Clean’s responsibility.

 

 

27. Cleaning Scope & Limitations

Lusso Clean offers professional cleaning services designed to meet the everyday needs of residential and commercial clients. However, our services are not intended to cover every possible cleaning scenario, and certain limitations apply. For example, we do not provide hoarding cleanups, hazardous material removal (such as asbestos or mold), or deep structural cleaning tasks that fall outside of general housekeeping or janitorial duties.

Additionally, our cleaners will not move or lift heavy furniture or appliances weighing over 30 pounds, wash walls or ceilings unless pre-arranged, or clean exterior spaces such as garages, patios, or balconies unless booked as an add-on. These restrictions exist to protect both staff and property, as specialized equipment and training are often required for these types of tasks.

Clients may request specialized services at the time of booking, and we will advise whether the request can be accommodated. Clear communication about expectations helps us allocate the proper staff, equipment, and time. By outlining these limitations, we ensure realistic expectations and prevent misunderstandings about what is included in a standard cleaning appointment.

 

 

28. Recording & Surveillance Policy

Many clients use security cameras for peace of mind, and Lusso Clean respects this practice. However, clients must disclose the presence of surveillance cameras or recording devices before the appointment. While video monitoring is acceptable, audio recording of cleaners without their consent is prohibited by law and violates privacy rights.

If cleaners feel uncomfortable due to the placement or use of surveillance equipment, they may decline service or request adjustments. For example, cameras in bathrooms or bedrooms may be considered invasive and inappropriate during cleaning.

Lusso Clean will never record inside a client’s home without written consent. Any photos or recordings used for marketing will require explicit, documented permission. This policy ensures that both clients and staff feel secure, respected, and protected under applicable privacy laws.

 

 

29. Environmental & Green Cleaning Options

Lusso Clean is committed to promoting environmentally responsible cleaning practices. We offer eco-friendly cleaning solutions that use biodegradable, non-toxic, and fragrance-free products upon request. These options are ideal for households with children, pets, or individuals with allergies and sensitivities. By reducing harsh chemicals, we help maintain a healthier indoor environment and contribute to sustainability efforts.

Clients who prefer green cleaning must inform us at the time of booking so that we can prepare accordingly. While additional fees may apply for specialty products, we ensure transparency in pricing and provide detailed options for clients to choose from.

This policy reflects our dedication to both client health and environmental responsibility. By offering green cleaning options, we empower clients to make choices that align with their values and needs. Lusso Clean is proud to balance high-quality cleaning results with sustainable practices that benefit the community as a whole.