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FREQUENTLY ASKED QUESTIONS

HOUSE CLEANING

WHAT ARE ADD-ONS?


Add Ons are additional services offered as an attachment to a basic service. Add Ons : Inside Oven Cleaning Window Glass Cleaning Inside Disj Wsher Inside Cabinets Inside Wssher and Dryer Changing Bed Linen Inside Refrigerator Cleaning Dish Washing




HOW MUCH ARE ADD ONS ?


Our add ons start at $7.00 and go as high as $500 or more .




DOES IT COST MORE TO CLEAN MY BASEBOARDS ?


We start charging $50.00 every 1000 square foot after 2500. This means if your home is under 2500 square feet we will not charge you extra .




CAN THE CLEANER USE MY PRODUCTS?


Yes, you may provide the cleaner with whatever product that you feel is best to perform the job. We encourage our customers to allow us to clean their property the way they feel comfortable.




DOES THE CLEANER TAKE THEIR PRODUCTS ONCE THE JOB IS FINISHED?


Yes, each cleaner or housekeeper takes their equipment and supplies unless the job requires the opposite.




ARE THE MOPS AND TOWELS PREVIOUSLY USED?


The majority of our products are reusable meaning (can be washed and or sanitized). We do not use the same mops, sponges, brushes, or any other product that can spread germs from property to property. All of our clients receive their own set of clean mops to reduce the spread of germs.




WHY WONT THE CLEANER USE A VACUUM CLEANER ?


We do not use vacuums for homes being lived in. This is to reduce the spread of bed bugs that are known to travel inside vacuums. Therefore all of our vacuums are used to clean vacant homes.




HOW DOES PRICING WORK?


Our prices are calculated by the number of bedrooms and baths also by the condition of your home.




WHAT IF THE CLEANER MISSED A SPOT?


If the cleaner missed a small area or areas in your home such as a trash bin or dusting baseboards for example please sumbit your claim using our online claim form .As a part of the lusso promise we will send you a partial refund no questions asked. If the cleaner missed a larger part of the job such as an add on service, for example, interior oven or window please make your claim by calling us directly for faster results. Please do not wait the next day to sumbit a claim. If photos arent taken and submitted the same day we can not properly resolve the issue.Photos taken outside of the service day are not protected by our promise. For more information please see our policy on Refunds and also the Lusso Promise. Under the lusso promise you may allow the cleaner to return to fix the issue , receive a parial refund or both.




WILL I HAVE THE SAME CLEANER?​


If you are a loyal customer you may request to switch a team member or reduced the number of cleaners in your home. However, if you are not a loyal monthly customer you will not have the same person every time you book.





WINDOW CLEANING

CAN I GET MY SCREENS CLEANED ALONE?


Yes, screens cleaning without windows will cost you $10.00 each without window cleaning.




HOW DOES LUSSO CLEAN CHARGE FOR WINDOW CLEANING?


The base price for windows is $15 for the interior alone and $17 for the exterior alone. The cost for both interior and exterior window together is $18.00 Every 4th foot is an additional $10 both ways ( height and width ). Screen cleaning with windows are an additional $5 each window.









ALL SERVICES

DOES LUSSO USE ECO-FRIENDLY PRODUCTS?


Yes, 99% of our products are green products, or if not they are environment-friendly. We balance a good amount of our fairly concentrated chemicals with water to reduce the number of chemicals being exposed at once.




DOES THE CLEANER COME WITH THEIR OWN PRODUCTS AND EQUIPMENT?


Yes, each cleaner provides their own products and are open to using products that belong to the customer as well if it is most comfortable.




CAN I CANCEL MY APPOINTMENT ?


Yes you may cancel at any time , however you will forfeit your deposit. This charge can not be refunded however if you decide to reschedule we will hold the funds and apply it to the new service day. You must book your reschudled date within two weeks or you will lose your deposit and we will not hold it . You will have to submit a new deposit and start over again.





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