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FREQUENTLY ASKED QUESTIONS
WHAT ARE ADD-ONS?
Add Ons are additional services offered as an attachment to a basic service.
HOW MUCH ARE ADD ONS ?
Our add ons start at $7.00 and go as high as $500 or more .
DOES IT COST MORE TO CLEAN MY BASEBOARDS ?
We start charging $50.00 every 1000 square foot after 2500. This means if your home is under 2500 square feet we will not charge you extra .
CAN THE CLEANER USE MY PRODUCTS?
Yes, you may provide the cleaner with whatever product that you feel is best to perform the job. We encourage our customers to allow us to clean their property the way they feel comfortable.
DOES THE CLEANER TAKE THEIR PRODUCTS ONCE THE JOB IS FINISHED?
Yes, each cleaner or housekeeper takes their equipment and supplies unless the job requires the opposite.
ARE THE MOPS AND TOWELS PREVIOUSLY USED?
The majority of our products are reusable meaning (can be washed and or sanitized). We do not use the same mops, sponges, brushes, or any other product that can spread germs from property to property. All of our clients receive their own set of clean mops to reduce the spread of germs.
WHY WONT THE CLEANER USE A VACUUM CLEANER ?
We do not use vacuums for homes being lived in. This is to reduce the spread of bed bugs that are known to travel inside vacuums. Therefore all of our vacuums are used to clean vacant homes.
HOW DOES PRICING WORK?
Our prices are calculated by the number of bedrooms and baths also by the condition of your home.
WHAT IF THE CLEANER MISSED A SPOT?
WILL I HAVE THE SAME CLEANER?
If you are a loyal customer you may request to switch a team member or reduced the number of cleaners in your home. However, if you are not a loyal monthly customer you will not have the same person every time you book.
CAN I GET MY SCREENS CLEANED ALONE?
Yes, screens cleaning without windows will cost you $10.00 each without window cleaning.
HOW DOES LUSSO CLEAN CHARGE FOR WINDOW CLEANING?
The base price for windows is $15 for the interior alone and $17 for the exterior alone. The cost for both interior and exterior window together is $18.00 Every 4th foot is an additional $10 both ways ( height and width ). Screen cleaning with windows are an additional $5 each window.
DOES LUSSO USE ECO-FRIENDLY PRODUCTS?
Yes, 99% of our products are green products, or if not they are environment-friendly. We balance a good amount of our fairly concentrated chemicals with water to reduce the number of chemicals being exposed at once.
DOES THE CLEANER COME WITH THEIR OWN PRODUCTS AND EQUIPMENT?
Yes, each cleaner provides their own products and are open to using products that belong to the customer as well if it is most comfortable.
CAN I CANCEL MY APPOINTMENT ?
Yes you may cancel at any time , however you will forfeit your deposit. This charge can not be refunded however if you decide to reschedule we will hold the funds and apply it to the new service day. You must book your reschudled date within two weeks or you will lose your deposit and we will not hold it . You will have to submit a new deposit and start over again.