LUSSO CLEAN QC POLICY
A never-ending cycle of continuous improvement. ~Edward Deming
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At Lusso Clean, we have developed specialized quality assurance plans tailored to the unique services we provide. Each service we offer has its own set of practices and required skill set, which we adhere to based on the guidelines outlined in our plans. We have separate plans in place for commercial and residential services, ensuring that the quality aligns with the specific scope of work and minimizing any potential flaws or mistakes. Our dedication to delivering exceptional service extends to our work with Federal and State Governments, Commercial and Residential properties, ensuring that our plans cater to the specific needs of each client.
We prioritize quality in all aspects of our work and go the extra mile to ensure excellence. Our policies and procedures are designed to prevent mistakes and defects in the products and services we deliver. Quality assurance is ingrained in our approach, and we employ a systematic monitoring and evaluation process to ensure that our standards and quality are consistently met. From the very beginning of any contract or agreement, we engage in a conversation with our clients to outline our commitment to providing them with a high-quality service. We schedule regular check-ins to discuss any quality-related matters and provide monthly reports on the condition of their property, along with a daily checklist of services performed. These meetings serve as an opportunity for clients to provide feedback and comments, allowing us to continuously improve our work.
To ensure comprehensive oversight, we collect information from our managers, staff, and employees to stay updated on the services provided across all areas of our clients' properties. Each worker maintains a record of their duties and regularly checks in on their assigned tasks. Additionally, our employees are individually responsible for completing a daily checklist to ensure all assigned posts are thoroughly attended to. Our managers and supervisors undergo training to effectively follow up on their team members' work, ensuring that it meets the high cleaning standards set by Lusso Clean.
We take pride in our ability to deliver quality services and can confidently assure you that all aspects of our company uphold these standards. By actively monitoring and evaluating our work, soliciting feedback from clients, and maintaining a proactive approach to quality control, we continuously strive to provide exceptional service.
Lusso Clean Quality Control Policy
( Commercial & Residential )
The purpose of the Lusso Clean Quality Control Policy is to establish a framework that ensures the delivery of consistently high-quality cleaning services to our valued clients. This policy outlines the guidelines, processes, and responsibilities required to maintain excellence and exceed customer expectations.
2. Quality Standards:
a. Lusso Clean is committed to delivering cleaning services that meet or surpass industry standards and client expectations.
b. All cleaning tasks must adhere to the specific requirements outlined by the client and Lusso Clean's cleaning plans.
3. Training and Development:
a. Lusso Clean shall provide regular training and development opportunities to all cleaning staff, ensuring they are well-versed in the latest cleaning techniques, safety protocols, and customer service skills.
b. Ongoing training programs shall be conducted to update staff on new equipment, eco-friendly practices, and industry best practices.
4. Pre-Inspection and Client Communication:
a. Before commencing any cleaning project, Lusso Clean staff will conduct a thorough pre-inspection of the area to be cleaned, noting any client preferences and special requirements.
b. Open communication with clients will be encouraged to understand their specific needs and address any concerns.
5. Standard Operating Procedures (SOPs):
a. Lusso Clean shall establish and maintain detailed Standard Operating Procedures for various cleaning tasks to ensure consistency and efficiency.
b. Cleaning staff must strictly adhere to these SOPs to maintain the desired level of quality.
6. Quality Control Checks:
a. Regular quality control checks shall be performed by designated supervisors or quality control personnel.
b. These checks will verify that all cleaning tasks meet the established standards and identify areas for improvement.
7. Immediate Issue Resolution:
a. In the event of a client concern or complaint, Lusso Clean shall respond promptly and professionally.
b. A corrective action plan will be implemented to address and rectify any issues, ensuring customer satisfaction.
8. Environmental Responsibility:
a. Lusso Clean is committed to promoting environmentally friendly cleaning practices.
b. The use of eco-friendly cleaning products and equipment shall be encouraged whenever possible.
9. Customer Feedback:
a. Lusso Clean will actively seek and encourage customer feedback regarding the quality of our services.
b. Client feedback will be used to identify strengths and areas for improvement.
10. Continuous Improvement:
a. Lusso Clean is committed to continuously improving its quality control processes and services.
b. Regular reviews and evaluations of the Quality Control Policy shall be conducted to adapt to evolving industry standards and client needs.
11. Compliance with Regulations:
Lusso Clean will comply with all relevant industry regulations and safety standards to ensure the well-being of both clients and staff.
12. Communication of the Policy:
The Quality Control Policy will be communicated to all Lusso Clean staff, and they will be expected to fully understand and adhere to the principles outlined in this policy.
At Lusso Clean, quality is our top priority. Through the implementation of this Quality Control Policy, we aim to consistently deliver exceptional cleaning services and maintain the trust and satisfaction of our valued clients.
( Commercial & Residential )
1. Attention to Detail: Our cleaning professionals are trained to pay meticulous attention to detail, ensuring that every nook and cranny is thoroughly cleaned and no area is overlooked.
2. Consistency: We strive to provide consistent cleaning results across all our clients' spaces. Our cleaning professionals follow standardized procedures and checklists to maintain a high level of consistency in their work.
3. Thorough Cleaning: We go beyond surface cleaning, focusing on deep cleaning and ensuring that dirt, dust, and grime are effectively removed. Our cleaning professionals thoroughly clean all surfaces, corners, and hard-to-reach areas.
4. Proper Equipment and Supplies: We equip our cleaning professionals with high-quality cleaning equipment and environmentally friendly cleaning products that are effective, safe, and compliant with industry standards.
5. Professionalism: Our cleaning professionals conduct themselves with professionalism and respect towards clients and their properties. They arrive on time, in uniform, and communicate courteously, maintaining a professional demeanor throughout their service.
6. Timeliness: We value our clients' time and strive to complete cleaning tasks within the agreed-upon timeframe. Our cleaning professionals work efficiently while maintaining the highest quality standards.
7. Health and Safety: We prioritize the health and safety of our clients and cleaning professionals. We strictly adhere to health and safety guidelines, ensuring proper handling and storage of cleaning products, and maintaining a clean and safe working environment.
8. Customer Satisfaction: We aim to exceed customer expectations by delivering exceptional service and ensuring customer satisfaction. We value feedback from our clients and take proactive measures to address any concerns promptly and effectively.
9. Continuous Improvement: We embrace a culture of continuous improvement, regularly evaluating our cleaning processes, incorporating feedback, and implementing best practices to enhance our service quality and customer experience.
10. Professional Development: We invest in the professional development of our cleaning professionals, providing ongoing training to enhance their skills, knowledge, and understanding of industry best practices.
These quality standards reflect Lusso Clean's commitment to delivering exceptional cleaning services to our clients. By adhering to these standards, we ensure that every space we clean is maintained to the highest level of cleanliness, leaving our clients satisfied and their environments spotless.
Lusso Clean Inspection Standards
( Commercial & Residential )
The following inspection standards are designed to ensure that all cleaning jobs performed by Lusso Clean staff meet the highest quality standards and are executed to the satisfaction of our clients. By adhering to these guidelines, we aim to consistently deliver exceptional results and maintain our reputation as a trusted cleaning service provider.
1. Pre-Inspection Preparations:
- Staff should conduct a thorough assessment of the cleaning area before starting any work.
- Note any specific client requirements or preferences and incorporate them into the cleaning plan.
2. Safety and Professionalism:
- Ensure that staff adheres to all safety protocols and uses appropriate personal protective equipment (PPE).
- Staff should maintain a professional appearance and behavior throughout the cleaning process.
3. Cleaning Techniques:
- Follow the appropriate cleaning techniques and use approved cleaning products and equipment.
- Make use of eco-friendly and non-toxic cleaning solutions whenever possible.
4. Attention to Detail:
- Pay meticulous attention to detail, leaving no area overlooked during the cleaning process.
- Inspect corners, crevices, and hard-to-reach spots to ensure they are thoroughly cleaned.
5. Surface-Specific Cleaning:
- Different surfaces require specific cleaning approaches. Staff should be familiar with the best practices for cleaning various materials such as wood, glass, fabric, and metal.
6. Stain and Spot Removal:
- Train staff in effective stain and spot removal techniques without causing damage to the surface.
7. Odor Elimination:
- Ensure all unpleasant odors are addressed, and appropriate deodorizing methods are employed.
8. Carpet and Upholstery Care:
- Inspect carpets and upholstery for stains, dirt, and damage before and after cleaning.
- Ensure that fibers are adequately dried after cleaning to prevent mold and mildew growth.
9. Inspection of Finished Work:
- After completing the cleaning, inspect the entire area to confirm that all tasks have been completed to the expected standards.
- Rectify any issues or areas that do not meet the required quality level.
10. Customer Satisfaction:
- Communicate with the client post-cleaning to ensure their satisfaction and address any concerns.
- Encourage client feedback to continually improve our services.
11. Time Management:
- Complete the cleaning within the agreed-upon timeframe, balancing efficiency with thoroughness.
12. Quality Control Checks:
- Implement regular quality control checks by supervisors or senior staff to maintain consistency and uphold standards.
13. Ongoing Training and Development:
- Provide ongoing training to staff to update them on the latest cleaning techniques, equipment, and industry best practices.
14. Environmental Responsibility:
- Encourage staff to practice eco-friendly cleaning methods to minimize environmental impact.
By implementing these comprehensive quilts inspection standards, Lusso Clean can confidently ensure that all cleaning tasks are executed to the highest quality, resulting in satisfied clients and a reputation for excellence in the cleaning industry.
Lusso Promise ( Residential Only )
We promise our customers fair business. We understand that sometimes things may not be perfect or go as planned. Therefore, we've made a promise that we can not break, the Lusso promise protects you from bad experiences such as an area being overlooked and not cleaned, our team being at least 1 hour late due to any reason that causes you inconvenience. We do not question you about your claim but do ask you to provide photos for claims that involve missing areas.
We are so happy to introduce the Lusso promise because we love being honest and open with our customers. We believe that the world would be a much better place if people treated each other with the respect they deserve. If you have or are experiencing an issue with our team for any of the reasons mentioned please do not hesitate to reach out to us to get the issue resolved.
Claims can not be proven outside of the service day because we can not take your word that the missed spot was not caused by you. For this reason, you are not covered outside of the day of your cleaning. Please take the time to understand why we have this rule in place. It only makes sense that if you care about the missed spot you would take a photo right away. To minimize the number of false claims from dishonest individuals the Lusso promise is not broadcast. However, it is shared with our customers in a way that works for us. Your photos must be taken at that moment and the claim must be submitted the same day to receive any credit.
Allows customers to receive a partial refund for a service that was not provided thoroughly.
Allows customers to receive both a partial refund as well as have a different cleaner come out and clean the missed spot.
Allows the customer to receive either a free add-on or a partial refund.