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General

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What is Lusso Laundry?

Lusso Laundry is a premium pickup and delivery laundry service offered by Lusso Clean, designed to provide convenient, scheduled recurring laundry service.

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When will Lusso Laundry launch?

Lusso Laundry is currently scheduled to launch in September 2026. Customers who enroll during the pre-launch period will receive updates leading up to launch.

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What is Pre-Launch Enrollment?

Pre-Launch Enrollment allows you to reserve your place before Lusso Laundry officially launches. You may reserve your spot for free or choose Optional Early Enrollment to receive exclusive launch benefits.

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Enrollment

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Do I have to pay to reserve my spot?

No. Reserving your spot is completely free.

By reserving your spot, you'll receive launch updates and the opportunity to complete your account setup once enrollment opens.

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What is Optional Early Enrollment?

Optional Early Enrollment allows customers to pay $25 in advance, which is credited toward their first completed Lusso Laundry wash.

Early Enrollment also includes exclusive launch benefits that are not available with a free reservation.

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Is the $25 required to use Lusso Laundry?

No.

The $25 Early Enrollment payment is completely optional.

Customers who do not participate in Early Enrollment can still begin service after launch by completing their account setup, selecting a service plan, accepting the Service Agreement, purchasing a Lusso Laundry bag (or using an approved personal bag), and scheduling their first pickup.

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What are the benefits of Optional Early Enrollment?

Customers who complete Optional Early Enrollment receive:

• Priority launch scheduling

• Exclusive invitation before the official launch to book recurring service dates before public enrollment begins

• Priority Lusso Laundry bag fulfillment

• Priority access to reserve a preferred bag size (subject to availability)

• 12 months of introductory pricing

• Founding Member status

• Faster account activation before launch

• A $25 credit applied toward their first completed Lusso Laundry wash

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What happens if I don't pay the $25?

You can still use Lusso Laundry.

However:

• Customers who complete Optional Early Enrollment will be invited before launch to reserve their recurring service dates first.

• You'll schedule your recurring service after Early Enrollment customers have had the opportunity to book.

• You'll receive your laundry bag after Early Enrollment customers have been fulfilled, subject to inventory.

• If your preferred bag size is sold out, you will need to wait until inventory has been restocked before that size becomes available.

• You won't receive Early Enrollment benefits, including priority scheduling, early service date booking, priority bag fulfillment, 12 months of introductory pricing, Founding Member status, or faster account activation.

First Wash Credit

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What happens to my $25 payment?

Your entire $25 Early Enrollment payment will be applied as a credit toward your first completed Lusso Laundry wash.

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Do I lose my $25?

No.

Your payment is not an additional fee—it becomes a credit toward your first laundry service.

Laundry Bags

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Do I need a Lusso Laundry bag?

No.

A Lusso Laundry bag is not required, but it is highly recommended for the best customer experience.

If you choose to use your own bag:

• Your bag must be durable enough to safely hold your laundry during transportation.

• All bags are weighed before processing to ensure accurate billing.

• Trash bags are never accepted.

• Bags that are damaged, unsafe, or unsuitable for transport may be refused at pickup.

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Can I reserve my laundry bag before launch?

Yes.

Customers who complete Optional Early Enrollment receive priority bag reservation and fulfillment before public sales begin.

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Do I need to register my Lusso Laundry bag?

Yes.

Once your Lusso Laundry bag arrives, you'll need to register it before your first scheduled pickup. Registering your bag helps us associate it with your account to ensure accurate pickup, tracking, and service.

Step-by-step registration instructions will be included in your Welcome Package that arrives with your laundry bag. The registration process is quick and must be completed before your first pickup.

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What if I wait to purchase my bag?

Laundry bags will become available for public purchase beginning August 9, 2026, while supplies last.

Customers who completed Optional Early Enrollment will receive priority fulfillment. Customers who reserved without payment will purchase and receive bags after Early Enrollment customers, subject to inventory availability.

If your preferred bag size is unavailable, you will need to wait until inventory has been restocked before that size becomes available.

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Is my preferred bag size guaranteed?

Early Enrollment customers receive priority access to reserve their preferred bag size. However, all bag reservations remain subject to successful payment, order confirmation, and available inventory.

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When will I receive my Lusso Laundry bag after I purchase it?

Laundry bags will begin shipping in August 2026 after public sales open.

Customers who completed Optional Early Enrollment will receive priority shipping and fulfillment. Their bag orders will be processed before bags are shipped to customers who purchase after public sales begin.

Shipping timelines may vary depending on inventory availability and your delivery location.

Service

Does reserving my spot activate laundry service?

No.

Reserving your spot or completing Early Enrollment does not activate laundry service.

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When does recurring billing begin?

Recurring billing begins only after:

• Your account setup is complete.

• You purchase a Lusso Laundry bag or prepare an approved personal bag.

• You accept the Service Agreement.

• You select your recurring service plan.

• You schedule your first pickup.

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Does reserving my spot guarantee a pickup date?

No.

Pickup dates are assigned based on service availability, launch scheduling, and operational capacity.

Customers who complete Optional Early Enrollment will receive an invitation prior to the official launch to book their recurring service dates before public enrollment opens. Although Early Enrollment customers receive first access to scheduling, all service dates remain subject to route availability and operational capacity.

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Can I change my pickup schedule later?

Yes.

After service begins, customers may request changes to their recurring pickup schedule based on availability.

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Do I have to separate my clothes?

No.

Leave it to the Lusso Team. We'll sort your laundry according to color, fabric type, and washing requirements to help ensure your garments receive the appropriate care.

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Is Lusso Laundry a subscription service?

Lusso Laundry offers both recurring subscription plans and Pay-As-You-Go service.

Our recurring subscription plans provide scheduled pickup and delivery on a recurring basis, while Pay-As-You-Go allows you to schedule laundry service only when you need it.

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Can I include large items?

Yes!

You may include larger household and clothing items as long as they fit completely inside your laundry bag and the bag can be securely closed.

The per-bag price covers everything that fits inside the bag. For the best results, do not overfill the bag, as this may affect handling and processing.

Approximate bag capacity:

• Everyday clothing (T-shirts, jeans, underwear, socks, etc.): 5–6 loads

• Mixed clothing and towels: 4–5 loads

• Bulky items (hoodies, blankets, comforters, bedding, etc.): 3–4 loads

Capacity estimates may vary depending on the size, thickness, and type of items included.

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Pricing & Payments

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Does the $25 include laundry service?

No.

The $25 is applied as a credit toward your first completed Lusso Laundry wash. It is not payment for your laundry bag or future recurring service.

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Will my payment method be charged automatically after launch?

No.

Recurring charges will only begin after you:

• Select a service plan.

• Provide a payment method.

• Schedule your first pickup.

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What payment methods do you accept?

Accepted payment methods will be displayed during checkout.

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Launch

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Will I receive updates before launch?

Yes.

Customers who enroll will receive updates regarding:

• Launch announcements

• Enrollment reminders

• Invitations for Early Enrollment customers to schedule their recurring service before the public launch

• Bag availability

• Shipping updates

• Service information

• Promotions and special offers

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Can I unsubscribe from emails?

Yes.

You may opt out of promotional emails at any time. Transactional communications regarding your account, purchases, enrollment, scheduled services, or service date invitations may still be sent.

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What happens if the launch date changes?

While Lusso Laundry is currently expected to launch in September 2026, launch dates may change due to operational or business needs. Customers will be notified of any significant updates.

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Additional Questions

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Is Lusso Laundry part of Lusso Clean?

Yes.

Lusso Laundry is a premium laundry pickup and delivery service offered by Lusso Clean.

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Who should I contact if I have questions?

If you have questions about Pre-Launch Enrollment, Early Enrollment, scheduling, or your account, please contact the Lusso Laundry Support Team. We're happy to help.